Book NowLast updated [Dec 20, 2021]
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy. This return policy was created using Termly.
RETURNS
All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@micappella.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and mail your return the following address:
MICappella Entertainment Pte. Ltd.
[Attn: Returns]
[RMA #]
12 Dover Close East #18-204
Singapore 130012
Return shipping charges will be paid or reimbursed by us. Please email photo evidence of shipping charges along with your order number to info@micappella.com and we will transfer you the reimbursement.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 15 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
[The following items cannot be returned [or exchanged]:]
For defective or damaged products, please contact us at info@micappella.com to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at info@micappella.com.
